Acceptance of Terms
By using Bolt Smart’s services, you agree to comply with these terms and conditions. If you do not agree, you are not authorized to use our services.
Acknowledgment of Terms
i) You can accept these terms by clicking to agree where this option is available in the user interface.
ii) By using the services, you confirm that Bolt Smart will treat your use as acceptance of these terms.
iii) You cannot accept these terms if you are not of legal age or are prohibited by Bangladesh law from using our services.
Account Security and Passwords
i) You are responsible for keeping your account password confidential.
ii) You will be held accountable for all activities conducted under your account.
iii) If you suspect unauthorised use of your account, notify Bolt Smart immediately.
Advertisements and Promotions
i) Some services are supported by advertisements and promotions, which may be targeted based on user activity.
ii) The mode and extent of advertisements may change without prior notice.
iii) By using the services, you agree to Bolt Smart displaying such advertisements.
Applicable Taxes
All prices exclude VAT and other applicable taxes unless specified otherwise, according to Bangladesh Law.
Cancellation and Refund Due to Unavailability
i) Orders may be canceled if the product is unavailable, with refunds processed within 7 working days.
ii) If a customer cancels an order after online payment, a transaction fee may be deducted from the refund.
Content Usage and Restrictions
i) The content on the Bolt Smart site, including software, graphics, videos, and text, is protected by copyright and other proprietary rights.
ii) You may not modify, reproduce, or exploit any content without proper authorization.
iii) You may download content for personal use only if it is not altered and all copyright notices are maintained.
Damaged Products
If a product is received in a damaged condition, customers must notify Bolt Smart immediately for assistance.
Delivery and Shipping Policy
i) Estimated delivery time is 1 to 5 days within Dhaka and 2 to 10 days outside Dhaka.
ii) Orders are subject to cancellation and refund if the product is out of stock. Bolt Smart holds the authority to cancel any orders at any given time without prior notice
iii) Shipping charges may apply unless stated otherwise, and delivery is only available on working days.
Governing Law and Jurisdiction
These terms and conditions are governed by the laws of Bangladesh, and any legal disputes will be handled by the Bangladesh courts.
Limitation of Liability
i) You agree to indemnify and hold Bolt Smart harmless from any claims, losses, or liabilities arising from unauthorised account use or content issues.
ii) Bolt Smart is not liable for any indirect, incidental, or consequential damages, including lost profits or data loss.
Non-Eligibility for Returns/Replacements
Returns or replacements are not accepted in cases of:
i) Misuse of the product.
ii) Missing original packaging or accessories.
iii) Products with tampered serial numbers.
Payment and Billing
i) By selecting a payment method, you authorize Bolt Smart or its agents to charge your payment method for any applicable fees.
ii) All charges are final and non-refundable unless specified in the refund policy. Bolt Smart holds the right to bring any new changes to the policy without prior notice.
iii) Any discrepancies in billing must be reported within 3 days.
Proof of Identification
Bolt Smart reserves the right to request identification at the time of delivery. Failure to provide proof may result in order cancellation.
Refunds for Sale Items
Sale items are not eligible for refunds. Only full-priced items can be refunded.
Responsibility for Return Shipping Costs
Customers are responsible for the shipping costs of returned products, and these costs are non-refundable. The risk of damage or loss during transit is also the responsibility of the customer.
Return Policy
i) Products may be returned if they are unopened and in their original packaging within 7 days of purchase.
ii) Valid reasons for return include wrong item delivery, faulty products, or missing parts. Bolt Smart reserves the authority to determine if the product can be returned or not.
Shipping and Delivery Charges
Shipping charges incurred during returns are non-refundable. Customers bear the responsibility for shipping costs both to and from Bolt Smart.
Trademarks and Intellectual Property
Bolt Smart’s name, logo, and trademarks, as well as those of other companies displayed on the site, are the property of their respective owners.
Warranty and Repair
i) Warranty on products is provided by the manufacturer and not by Bolt Smart.
ii) Any defective products must be repaired by the manufacturer’s authorized service centers.